Privacy Policy

Introduction

Welcome to TipMe. At TipMe for Payment Services Provider Co. L.L.C. (“TipMe,” “we,” “our,” or “us”), we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including but not limited to our website, mobile application, and associated online services (collectively, the “Services”).

By using the Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information:

Name, email address, phone number, and other contact details.

Payment information (e.g., bank account details and transaction history).

Account credentials such as username and password.

1.2 Usage Information:

 Details about your interactions with the Services, such as tipping amounts and transaction history.

Device data, including IP address, operating system, and browser type.

Cookies and other tracking technologies (refer to Section 8).

1.3 Verification Data:

Photos or identification documents for Know Your Customer (KYC) purposes.

1.4 Location Data:

Approximate location data to optimize Services.

2. How We Use Your Information

2.1 To Provide and Maintain Services:

Enable transactions, process payments, and deliver related notifications.

Manage your account and ensure seamless operation of the Services.

2.2 For Communication:

Provide customer support and respond to inquiries.

Send transactional updates and notifications.

2.3 To Ensure Security:

Verify your identity and protect against fraudulent activity.

Maintain the security of our systems and services.

2.4 For Legal and Regulatory Compliance:

Fulfill anti-money laundering (AML) and KYC requirements.

Comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

3.1 With Service Providers:

Identity verification providers to ensure compliance with AML regulations.

Payment processors for secure transactions.

3.2 For Legal Compliance:

Disclosures required by law or government requests.

3.3 During Business Transfers:

If TipMe undergoes a merger, acquisition, or sale of assets, your information may be transferred.

4. Data Security

We implement robust administrative, technical, and physical security measures to protect your personal information. While we strive for the highest levels of security, no system is completely secure, and we cannot guarantee absolute protection.

5. Data Retention

We retain your personal data as long as necessary for the purposes outlined in this Privacy Policy, including compliance with legal obligations and dispute resolution. Verification data is stored securely and deleted after compliance requirements are met.

6. Your Rights and Choices

6.1 Access and Update:

You may access or update your information by logging into your account or contacting us directly.

6.2 Opt-Out:

You can opt out of promotional communications at any time by following the unsubscribe link or contacting us.

6.3 Data Deletion:

You may request the deletion of your personal data. However, we may retain certain data to comply with legal obligations.

7. Cookies and Tracking Technologies

We use cookies to enhance your experience and improve our Services. You can manage cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal and operational reasons. Updates will be posted on our website, and significant changes will be communicated via email.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

TIPME FOR PAYMENT SERVICES PROVIDER CO. L.L.C.

Email: support@tipme.ae